Service BaseAshburn, VA & DMV Region
Contact Mailoffice@psolutionservices.com
One of the biggest factors in keeping an insurance claim organized is the quality of the documentation. Vague estimates and undocumented work can create adjuster questions, claim review delays, and supplements that take longer to review. Prime Solutions LLC's standard documentation package on every job:
Timestamped photos of every affected room, material, and finish before and during mitigation.
Quantitative moisture meter and thermal-imaging readings showing the extent and depth of water intrusion.
Detailed list of affected materials, dimensions, and recommended mitigation or replacement scope.
Records of air mover and dehumidifier deployment, runtime, and daily drying progress.
You call Prime Solutions LLC. We capture the cause, location, current conditions, and response-timing details.
We document the pre-work condition with photos and moisture readings, then begin extraction, containment, and drying when authorized.
You file the claim with your insurance company. Provide them the Prime Solutions LLC documentation package and our point of contact.
The carrier sends an adjuster (in person or virtually). Prime Solutions LLC can help identify documented damage areas and answer restoration-scope questions.
Carrier reviews the mitigation scope and any restoration / rebuild work. Supplements are documented if hidden damage is found.
Prime Solutions LLC performs drying, demolition, drywall, paint, flooring, and content restoration per reviewed scope.
Closing photos, completion certificates, and final invoice. Carrier payment steps depend on the reviewed claim and policy terms.
Prime Solutions LLC organizes photos, readings, equipment logs, and scope notes so additional documentation can be submitted for review.
We provide measurements, materials lists, and standards references (e.g., ANSI/IICRC S500 drying standards) to clarify the restoration scope.
Documented promptly and prepared for supplement review before related work proceeds.
We document the source water event separately from the mold condition so the carrier can review each issue accurately.
You can discuss reasonable mitigation steps with your carrier while the review proceeds. Prime Solutions LLC documents response timing and observed conditions in writing.
Sudden, accidental losses such as burst pipes, supply line failures, fire, or vehicle impact may be submitted for carrier review depending on your policy. Gradual leaks, long-term seepage, surface flooding, and maintenance-related damage are evaluated under your policy terms. We document the observed cause and conditions so the carrier can review them accurately.
Billing arrangements depend on your policy, carrier, and reviewed scope. In most cases the homeowner is the policyholder of record and signs the work authorization. We provide organized documentation for adjuster review and can discuss carrier-permitted payment handling when applicable.
Every Prime Solutions LLC job is documented with timestamped photos, moisture and humidity readings, thermal images where useful, affected-material scope notes, equipment logs (air movers, dehumidifiers), and daily progress records. This package is delivered to you and can be shared with your carrier or adjuster with your authorization.
Many policies expect the homeowner to take reasonable mitigation steps after a loss. Standing water and elevated humidity can contribute to additional damage, so documentation and response timing matter. Contact Prime Solutions LLC to discuss mitigation documentation; the adjuster can often inspect after stabilization is underway.
Mold related to a sudden water loss may be eligible for carrier review, sometimes with a sub-limit. Mold related to long-term leaks, condensation, chronic humidity, or maintenance conditions is evaluated under your policy language. Keep all moisture and remediation documentation.
A supplement is an addition to the original estimate when hidden damage is discovered during work (e.g., wet subfloor revealed when carpet pad is removed). Prime Solutions LLC documents new findings with photos and readings so the additional scope can be submitted for carrier review before related work proceeds.
Your deductible is the portion of the loss you pay out of pocket before insurance pays. The amount depends on your policy and is usually subtracted from the carrier-reviewed scope of work. Prime Solutions LLC does not waive deductibles; ask your carrier or licensed insurance professional if you are unsure how your deductible applies.
Carriers may deny claims when they determine the cause is excluded or coverage limits are exhausted. You can request a written explanation, submit additional documentation, or ask about re-inspection options. Prime Solutions LLC can provide restoration documentation for re-evaluation, but we do not act as a public adjuster or provide legal or coverage advice.
We document damage and restoration work in a way that supports claim review, but we do not negotiate settlements with your insurance carrier on your behalf. If you need claim advocacy beyond documentation, consult a licensed public adjuster in your state.
Start by documenting the loss, protecting the property, and notifying the right parties. Prime Solutions LLC can help organize the pre-mitigation record, mitigation notes, and carrier-review documentation for VA, DC, and MD properties.
+1 (571) 655-7207