Legal Agreement

Terms & Conditions

Last Updated: 2026

1. Agreement to Terms

By accessing our website and engaging our restoration services, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this site or our services.

2. Service Engagement

All restoration services (Water, Fire, Mold, etc.) are subject to a written service agreement or "Work Authorization" signed by the property owner or authorized representative. We reserve the right to refuse service for any property assessed as unsafe for our technicians.

3. Insurance Claims

While we assist in coordinating with insurance providers, the ultimate responsibility for payment of restoration services lies with the property owner. Any carrier payment arrangement, assignment, or direction of payment must be documented in the applicable service authorization or claim paperwork.

4. Payment Terms

Payments for deductibles or non-covered services are due upon completion of the mitigation phase unless otherwise agreed upon in writing. Late payments may be subject to interest charges.

5. Limitation of Liability

Prime Solutions LLC shall not be liable for any pre-existing structural issues, environmental hazards not disclosed by the owner, or secondary damage resulting from a delay in authorizing mitigation services.